In today’s digital world, there must be some form of IT Support in every business environment.

Regardless of the size, whether it is a one-person company or a company with multiple different departments, IT support is a factor to consider.

Companies can outsource IT support but have an employee (or a complete team) to ensure that all IT/technologies are running properly. This is why companies need IT support and the benefits of doing so.

It helps to set up new employees in an organization

Whether you are hiring your first employee or joining an existing team, you need new employees to install computers. This is something that an IT support professional can help you.

They can make sure that new employees have everything they need to get the job done, from the right hardware (desktop, keyboard, etc.) to any software your company might use.

Read more : Importance of Expert IT Services Provider

Find the best/latest tech for the business

If you want to grow your business and your team, you will from time to time invest in the new, latest equipment and software for your small business.

An IT Support person can help you figure out what the best options are for you and your business. They will then also help you set up any new assets that you add to your business.

The advice can be invaluable, which is why it might be a good idea to hire an IT Support professional for your small business.

Maintain devices and software

All your equipment and software need to be updated and maintained, whether it’s a server or new software used to manage employee holidays.

Your in-house technicians will ensure that all maintenance tasks are completed. This means you don’t have to worry about having outdated and faulty equipment/software, you can focus on developing your business and equipment.

IT support resolves employees issues

IT problems within the enterprise can be harmful to the enterprise. Having an IT support staff or team is essential to productivity in the workplace.

Ensuring that your employees are supported will also enable them to perform their duties and tasks with confidence.

Employees without professional IT knowledge will find it difficult to solve small problems, but the company’s internal IT support staff can help you solve these problems effectively. Can help ensure that everything runs as smoothly as possible.

The main factor is to allow the entire team to work efficiently without worrying about secondary or major IT issues.

There is a hacker attack every 39 seconds. With that continuous period, it is only a matter of time before the user names and unprotected passwords are pirate.

Multi-factor authentication is an additional security line of security that you can use, protect your account even more.

Our mini guide tells you everything you need to know about multifactor authentication and why you should be using it.

What is Multi-factor authentication?

Multi-factor authentication (MFA) is a requirement for other forms of verification before allowing access to an account. Traditionally, we use passwords to log in to most online services, and using MFA means having to enter more information or take action. This could be entering a code sent to your phone or a fingerprint scan.

Multiple authentication factors are protection against one of the compromised factors. Therefore, if your password is hacked, they still need access to other factors to gain access to your account.

How does Multi-factor authentication work?

The authentication factors are divided into 3 different groups. When using MFA, you must select at least two factors from two or three different groups.

What you know

This is the most common form of authentication. This is what you will know. Including passwords, PIN codes and memorable words. For a long time, banks have been using more than one form of authentication, which themselves provide a good level of security, but when using MFA, you should not only use factors in this group. All these types of authentication can be discovered or stolen.

What you own

These are physical objects that can be used for additional authentication. The most popular is the code sent to your phone. Other examples include key chains and smart cards. The chances of your password being hacked and your phone being stolen by the same person are very high. ATM uses bank cards and PINs like MFA. Someone can access your PIN, but if they don’t have your card, they won’t be able to withdraw money (and vice versa).

By choosing a factor from this group and the “what you know” group, you can greatly increase the security of your account.

What you are

This factor is something on your body. The most common is the fingerprint scanner, which is now common in most smartphones. It also includes facial recognition (also common in new phones), voice recognition, and any other type of biometric technology.

The premise behind this group is simple. Someone may have access to your password, but it will take a lot of time to access your fingerprint! (You will most likely notice!)

Two-Factor vs Multi-Factor Authenticator

Two-factor authentication is a common form of MFA, where only two credentials are required. Multi-factor authentication requires multiple factors.

Stolen or hacked credentials are used in 95 per cent of all web application attacks. By using the same (or slight variations) of a password on multiple accounts can put you at risk. If one of those accounts is breached, then the hackers will know your password. If that password is used on all your other accounts then they can gain access to them all just from one breach.

Multi-factor authentication is protection against a breach of your password. By requiring at least one more form of authentication it is must harder for criminals to gain access to your accounts.

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When to use multi-factor authentication

If you use a password or something similar (such as a PIN code to protect your account), you should also use MFA. Even if you are using a password manager, the additional security provided by MFA makes it almost impossible for others to access your account.

Within the company, MFA is more important. There are countless examples of possible leaks of passwords. How many times is the password sent in an email or text message? Walking into most offices, you may see the password written on a sticky note sticking to the monitor.

As a business and an individual, you should seriously consider whether to use services that only provide single-factor authentication.

Multi-factor Authentication examples

There are many multi-factor authentication services available, such as Duo, AUTH, and Google versions. If you want to learn how to use MFA yourself, here are some examples you might want to use. You may even be using some of them without even realizing that this is a form of MFA.

  • Codes generated by smartphone apps
  • Badges, USB devices, or other physical devices
  • Soft tokens, certificates
  • Fingerprints
  • Codes sent to an email address
  • Facial recognition
  • Retina or iris scanning
  • Behavioral analysis
  • Risk score
  • Answers to personal security questions

350,000 versions of malware are found every day. Although your business may have protection, does that protection cover your employees’ PCs or laptops?

As many companies continue to work remotely, you may connect a personal device to your network. If these devices are used for purposes other than work, there is a risk of infection with malware.

Before connecting to your network, your employees may not even realize that their devices have been infected. To help, here are 6 signs that your PC or laptop is infected with malware.

1. Pop-Up Ads

Malware causes pop-up ads and various kinds of messages to show on your device. This form of malware is known as spyware. It is designed to steal your sensitive data without your knowledge.

In the case of pop-up ads, the ads themselves are not the main issue. It’s removing them from your system that is difficult.

The pop-ups are very annoying and they usually come bundled with other concealed types of malware that can be more destructive to your device.

They can pretend to be legitimate programs and track your web browsing data or monitor your online activities to collect passwords and other personal information. Do not click on pop-up ads.

2. Antivirus disabled

Your real-time protection may be disabled. A full scan using an anti-malware program is essential.

If you notice that your antivirus software no longer works or the update option is disabled, you should immediately look for a way to fix it.

Some types of malware can disable your antivirus software. The malware is designed to leave you without any defense and unable to detect new malware.

If you have already tried restarting your computer and closing and opening security solutions, and all your troubleshooting efforts seem to be of no avail, your device is most likely infected with malware.

Without this protection, you can get exposed to all kind of attacks, and we strongly recommend enhancing your protection by adding multiple layers of protection.

3. New icons are added to your desktop

Adding malware to your unconfigured icons and toolbars is just the tip of the iceberg. If an unknown program is loaded when you turn on your computer or other connected device, turn it off.

This may be a malware infection that was previously installed with some other software. You may accidentally download these sneaky programs called PUPs (Potentially Unwanted Programs).

Puppies are malicious programs that can cause a lot of harm and expose you to data leakage. They can also cause the aforementioned ad pop-up windows and add toolbars to the browser.

4. Web browser acting out of control

Browser hijacking is a type of malicious software that makes your web browser start to become strange. If you notice unusual behavior in your web browser, or a new toolbar suddenly appearing, these are signs of malware.

This usually happens when you visit a website and click on a link or pop-up window that proves to be malicious. This will trigger the installation of unwanted software on your device.

Like most malicious programs, these effects are both annoying and dangerous for your device.

5. Your friends complain about spam

These accounts can be used to send spam to your contact list and spread malware to your friends’ computers.

Malware targeting Facebook and other social media sites spread by generating fake posts. These posts usually contain some kind of inflammatory statement. Anyone who falls in love with fakes and clicks on a link will become the next victim of malware.

If this happens, please take the following protective measures immediately:

Log out of all your social accounts. Make sure to log out of your online accounts on all connected devices, not just your PC or laptop.

Use strong and unique passwords for all your online accounts. Don’t use the same password for multiple accounts, and remember to change them regularly.

Start using multi-factor authentication (MFA). It will immediately improve your safety. MFA is the second layer of security and requires additional authentication steps during the login process.

6. PC running slowly

Do your files and applications take a long time to load? Does your computer take a long time to start and run slowly after it starts? If so, the malware may have penetrated into your operating system.

Malware consumes available system resources, leaving less and less room for other legitimate programs to run normally.

One of the main activities of malware is to slow down the operating system, whether you are browsing the web or accessing a local application.

A slower PC does not automatically mean that it has malware. Check your task manager to see if the application uses a lot of RAM.

Related Post : 6 Possible Reasons Why Your PC is Running Slow

How to protect your devices

To keep your computer away from malicious threats, make sure you apply these IT security measures:

  • Do not click on pop-up windows.
  • Do not answer unsolicited emails that look strange. Always verify the sender’s email address and never open attachments or click weird links.
  • Be very careful when you are trying to download free applications.
  • Use a next-gen threat prevention solution that identifies online dangers and blocks them before they get the chance to infect your PC.

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